Transcription and Web Video Closed Captioning Services
Government agencies turn to eScribe for their audio and video transcription and web video closed captioning requirements. When you use our services, you’ll benefit from the experience we have gained building successful relationships with our clients since 2004. Aside from our top quality audio and video transcription and web video closed captioning and unparalleled client service, you’ll appreciate the consistency that comes from dealing with a well-administered, established business.
Paul Hasler, Assistant Director, Production, Audio Visual and Theatre Services, DEEWR
… eScribe, has always offered and ensured a professional service. With our ever demanding timelines for projects … has always delivered transcripts and captions on time, every time. The work has been of excellent quality, and as developments in our procedures change for the delivery of videos, Vicki worked closely with us to develop and grow her procedures and products, so that the DEEWR AV&T Team can deliver video products designed for websites that adhere to AAA compliance under the W3C Web Content Accessibility Guidelines.
A view of some of eScribe’s Government and Agency Clients
We have built long term working relationships and a great rapport with many organisations Australia wide, including:
- Department of Employment
- Department of Education and Training
- Department of Industry and Science
- Department of Employment, Economic Development and Innovation
- Department of Agriculture, Fisheries and Forestry
- Department of Communities
- Department of Health
- Australian Maritime Safety Authority
- Australian Institute of Criminology
- Safe Work Australia
- Work Health & Safety Qld
- WorkCover Qld
- Qld Fire Safety Rescue
We are well-versed in the policies and requirements for service providers to government. As such, we are happy to sign your non-disclosure agreement and/or confidentiality agreements. We are also flexible to meet any compliance issues and fit with your financial terms and billing cycles.
You can count on eScribe to meet your deadlines, maintain the strictest of confidentiality and to also work with you in developing workable systems. We can show you how to set up a system for naming your audio files before uploading so they can be easily located afterwards and so that they fit with your existing file naming protocols.
Video Transcription and Closed Captions – W3C WCAG v2.0 Compliance
We provide the appropriate format for video transcripts required for post produced web video closed caption files, which we also provide, for compliance under the W3C WCAG v2.0 – as a full service option so that you can have all your requirements met through eScribe. Our one-on-one personalised service goes a long way towards simplifying your transcription processes. We work with your existing templates or we can customise new ones to suit respective assignments.
Time Coded Transcripts
Time coded transcripts is an available option to choose when submitting a job via the Client Portal, however incur a higher rate. Whatever the original media format, your desired turnaround time or the format you require for the final time-coded transcript format, we specialise in meeting your needs.
You can simply let us choose the most appropriate template for your purposes or, if you require your transcript templates to match your branding, then we can tailor them accordingly. We carry out all formatting so you receive a fully formatted document, customised to your specific purposes and required result.
Your Billing Cycle
We will comply with your professional contracts of work and operate around your billing cycles and other protocols.
Our Audio and Video Transcribers, Quality Reviewers and Captionists:
- are qualified in relevant specialised industries;
- all reside in Australia and their first language is English;
- are bound by signed Confidentiality and Non-Disclosure Agreements;
- provide a Name Police Check Clearance.
- the appropriate formatting and verbatim style for your purposes;
- transparent pricing and billing process;
- flexible turnaround times;
- security, confidentiality and privacy legally defined policies;
- no lock-in contracts; and
- genuine client care and service on every single job!
- update your profile and reset password;
- securely upload voice recordings to eScribe;
- download your completed files;
- download and pay your tax invoices;
- delete files; and
- monitor your workflow with end to end tracking.
Some Important Information
You may be surprised to learn the facts about transcribing audio and find this information very useful to read.
Read our tips on how to achieve high quality audio recordings to assist you in achieving a greater outcome.
Conversational level of verbatim is the style used by 95% of our clients. Our full range of style options are available to meet your requirements on registration.
We charge per-recorded minute making our pricing simple and transparent. No set up fees, ongoing admin costs or hidden fees.
We offer flexible turnaround times to suit your deadlines. Standard is 2 business days subject to eg. volume and audio quality.
GeoTrust SSL 256-bit encryption file protection on login with server hosting by a highly credible Australian secure data centre.
eScribe abides by the Australian National Principles and privacy legislation and further adheres to client contracts. eScribe is your trustworthy solution.