Click on a Question to Reveal the Answer:
Getting Started and Submitting Orders
Once your online eScribe account has been activated, you just log in to your eScribe account and upload your recordings any time that suits you.
No. eScribe no longer transcribes from analogue tapes.
The only instance eScribe will transcribe a recording with a person speaking in a foreign language is if an Interpreter is used to fluently translate into the English language. eScribe is not a translation service.
You will receive an email notification advising your transcribed documents are ready to download via your online eScribe account.
No. We will use the appropriate format for your requirements. However, you are welcome to submit your template to use to produce your transcribed documents.
Options are provided when uploading your files to advise of any recording issues. We will advise you if the file is viable to be transcribed. However, poor quality recordings and/or speakers with strong accents subject to higher rates.
Online Video Closed Captioning Services
You create a proxy file by using video editing software, eg QuickTime Pro, Windows Movie Maker, Final Cut Pro or Avid Premiere. There is a lot of information to search on “video converters” on the Internet. Clicking on the export preset for eg, “mobile device”, “web streaming video” or “iPod Quality” will create a proxy file which can be used for closed captioning. We recommend QuickTime (.mp4, .mov): If available, click on “iPod” present or 320×240, H.264 or MPEG-4 codec 500kbps or AAC audio 128kbps. IMPORTANT: Ensure not to convert the video file to a lower frame rate as this may affect the timing of the captions. The original frame rate of the video has to be kept.
Submit your enquiry and we will contact you by telephone or just call us on (07)5498 9988 to confirm your request details and we will then provide you with a provisional quote.
No. There are no costs for creating your Online eScribe account.
Yes. eScribe Digital Transcription Services is a business registered for GST.
eScribe charges by the audio minute (rounded up to the next minute), so costs are transparent to clients from the outset.
Transcription charges are based on a number of factors, eg the turnaround required, quality of the audio recording, the category of transcription required, the number of speakers, if speakers are required to be identified.
Identifying up to and including three speakers is standard. Any more than three speakers will cost extra to cover the extra time it will take to transcribe and check.
You will receive an email notification advising your tax invoice is ready to be downloaded via your eScribe account.
Standard Turnaround means approximately 1 to 5 days depending on volume. We can also provide a next day, same day, overnight, weekend or public holiday service.
You will need to be an existing registered eScribe client to receive same day turnaround.
Yes, we provide weekend and public holiday service.
Security & Confidentiality
State police check clearance and lawfully bound confidentiality agreements.
About Audio & Video
Email us at services@.escribetranscription.com.au and request a copy of our Recording Tip Brochure.
No. eScribe no longer provides this service.
No. eScribe no longer accepts analogue cassettes or mini discs.
No. Not under any circumstances will eScribe accept any audio files for transcribing via email due to possible security issues.
If the in-built microphone is used to make a recording of anything other than dictation, the results may be poor. External microphones are essential for capturing a clearly audible recording. The position of the microphone is also important – position the microphone equidistant from speakers.
eScribe has been established now since 2004.
8:00am to 5:30pm AEST
Available on request
Available on request
24*7*365 – Fast Response
Yes, of course. Positive and/or constructive feedback is not just welcomed but invited. If you would like to tell us what we are doing well, or how we can improve our services, please call or email your thoughts too.